Privacy policy

🌙 THE MOONLIT HERBARIUM — PRIVACY POLICY

Last updated: November 19, 2025

1. OVERVIEW

This Privacy Policy explains how The Moonlit Herbarium (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from our store or website (collectively, the “Services”).

The Moonlit Herbarium is powered by Shopify, which hosts our store and processes certain personal information as part of providing the Services.

By using the Services, you consent to the practices described in this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

“Personal information” means any information that can identify you or be reasonably linked to you. We collect the following categories of personal information:

A. Information You Provide Directly

  • Contact details (name, email, phone number, billing & shipping addresses)

  • Payment information (credit/debit card data—processed securely by Shopify)

  • Account information (username, password, preferences)

  • Order details (items viewed, added to cart, purchased, returned)

  • Communications (support requests, messages, reviews, feedback)

B. Information Collected Automatically

When you browse or use the Services, we receive:

  • Device and browser information

  • IP address

  • Usage and analytics data

  • Cookies and tracking technologies (see Section 8)

C. Information From Third Parties

  • Shopify and payment processors

  • Marketing & analytics partners

  • Shipping carriers

  • Social media platforms (if you choose to interact with them)

We do not knowingly collect information about children under the age of majority.

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your information for the following purposes:

A. To Provide & Improve the Services

  • Process and fulfill orders

  • Manage your account

  • Provide customer support

  • Personalize your shopping experience

  • Operate and improve our website and offerings

  • Provide recurring Subscription services

B. For Marketing & Communications

  • Send updates, announcements, newsletters, and promotional emails

  • Advertise products or services on our website and elsewhere online
    You may unsubscribe at any time.

C. For Security & Fraud Prevention

  • Authenticate accounts

  • Detect and investigate fraud or misuse

  • Protect our Services and users

D. For Legal Compliance

  • Comply with applicable laws

  • Respond to legal requests

  • Enforce our Terms of Service

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information with trusted third parties, including:

A. Shopify

Our store is hosted on Shopify. Shopify processes information as necessary to operate and improve the Services.
Learn more: https://www.shopify.com/legal/privacy

B. Service Providers

For:

  • Payment processing

  • Shipping and fulfillment

  • Data analytics

  • Email marketing

  • Cloud storage

  • Website performance

C. Marketing & Advertising Partners

For targeted advertisements and analytics (subject to your settings and applicable laws).

D. Legal or Compliance Reasons

We may disclose information if required to:

  • Comply with laws

  • Respond to requests from authorities

  • Protect our rights or users

E. Business Transfers

In the event of a merger, acquisition, or similar event.

We do not sell personal information.

5. RELATIONSHIP WITH SHOPIFY

Because our store is hosted on Shopify:

  • Shopify collects and processes a portion of your data

  • Data may be stored or processed outside of Canada

  • Shopify may combine de-identified data across merchants to improve their services

To learn more or exercise privacy rights related specifically to Shopify, visit:
👉 https://privacy.shopify.com

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tools to:

  • Operate the website

  • Maintain your shopping cart

  • Personalize your experience

  • Analyze usage

  • Support marketing efforts

You may control cookies through your browser settings, though disabling them may affect functionality.

7. INTERNATIONAL TRANSFERS

Your personal information may be transferred, processed, or stored in countries outside your own, including:

  • The United States

  • Canada

  • Countries where Shopify or service providers operate

Where required, we rely on appropriate legal safeguards (such as Standard Contractual Clauses).

8. SECURITY & RETENTION

No security system is perfect, but we take reasonable administrative, technical, and physical measures to protect your personal information.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Fulfill orders

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

9. YOUR RIGHTS & CHOICES

Depending on your location, you may have certain rights, including:

  • Access: Request a copy of your personal information

  • Correction: Request corrections to inaccurate information

  • Deletion: Request deletion of personal information

  • Portability: Request your data in a transferable format

  • Restriction/Objection: Limit certain processing activities

  • Marketing Preferences: Opt-out of promotional emails

To exercise your rights, contact us at:
📧 thearchivist@themoonlitherbarium.ca

We may verify your identity before processing requests.

We will not discriminate against you for exercising your rights.

10. CHILDREN’S PRIVACY

The Services are not intended for minors. We do not knowingly collect personal information from children under the age of majority.
If you believe a child has provided us with personal information, contact us immediately.

11. THIRD-PARTY LINKS

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Review their privacy policies before providing your information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.
Material changes will be communicated as required by law.

13. CONTACT INFORMATION

For questions, requests, or concerns about this Privacy Policy, contact:

The Moonlit Herbarium
📧 thearchivist@themoonlitherbarium.ca
📮 PO Box 376, Nakusp, BC, V0G 1R0, Canada